Terms & Conditions

An order, including one recorded by our agents or representatives, is only binding once we have expressly accepted it in writing. Orders cannot be cancelled except with prior written agreement.

Goods and services are delivered within the period stated in the agreement. Goods remain the property of the seller until the principal sum, costs and interest have been paid in full. The risk of loss or destruction of the sold goods is nonetheless borne entirely by the buyer from the moment of sale.

The buyer shall ensure that the services and goods can be delivered and installed normally at the agreed place and time, including ensuring that the delivery location is accessible. If this is not the case, the buyer is liable for all resulting damage, including waiting hours, storage costs and costs incurred to preserve the goods.

The buyer must inspect the delivered goods and services immediately. Any defects must be reported to the seller by registered letter as soon as possible and no later than seven calendar days after delivery. After that period, the seller is only liable for hidden defects that render the goods unfit for their intended use, provided the goods have not been processed in the meantime and provided the seller knew or should have known of the defects. The buyer shall notify the seller by registered letter, with a detailed description, no later than fourteen calendar days after discovering the hidden defect. Complaints regarding hidden defects do not suspend the buyer’s payment obligation.

Except as described in the preceding article, the seller is not liable for any damages arising directly or indirectly from goods delivered or sold by us, other than in cases of gross negligence or wilful misconduct. The seller’s liability is in any event limited to the invoice value of the goods and services delivered. The seller can under no circumstances be held liable for indirect damages such as, but not limited to, loss of income, loss of contracts, cost of capital, reduced yield or any other losses or consequential damages, whether incurred by the buyer or by third parties. The seller accepts no liability whatsoever for the fault of its appointees, even in the event of intent or gross negligence. In that latter case the buyer must address the appointee directly.

Unless expressly agreed otherwise in writing, invoices are payable within fourteen calendar days of the invoice date. In the event of full or partial non-payment, the outstanding amount is increased by operation of law and without notice of default by annual interest of 12% and a fixed indemnity of 10%, with a minimum of EUR 125. Any non-payment renders outstanding invoices immediately due and entitles the seller, after notice of default, to suspend future deliveries or terminate the agreement, without prejudice to the right to compensation.

Where the buyer fails to meet its contractual obligations, the seller is entitled, after notice of default, to suspend its own obligations or to terminate the agreement without judicial intervention if the notice of default is not acted upon within eight working days, without prejudice to the right to compensation.

All our agreements are governed by Belgian law. Disputes fall within the jurisdiction of the courts of the East Flanders judicial district.