Privacy Policy

ICTER ("we", "us" or "our") respects your privacy and is committed to protecting your personal data. This policy explains how we handle your personal information when you visit our website or use our services. It complies with the General Data Protection Regulation (GDPR) and Belgian privacy legislation.

When you fill in the contact form on this website, we process only what you enter yourself:

• Your name, and your company name if you provide it.
• Your email address, and your telephone number if you provide it.
• The service you select and the text of your message.
• The language in which you are using the website.

In addition, a limited amount of technical data is processed on every visit:

• Your IP address, to protect the contact form against abuse. We keep it for at most one hour, and only to count how many messages are sent per sender.
• Statistical data about your visit through Google Analytics, but only if you consent to it. Without your consent, Google Analytics is not loaded and no data whatsoever is sent to Google.

If you become a client, we additionally process the data needed to invoice you and carry out the work, such as your billing address and company number. That data is not collected through this website.

The law requires us to state, for each purpose, the legal basis we rely on. These are the bases set out in Article 6 of the GDPR:

• To answer your enquiry and prepare a quote or appointment. Basis: performance of a contract, or steps taken at your request before entering into one (Article 6.1.b).
• To deliver our services, such as audits, installations, maintenance and hosting. Basis: performance of our contract with you (Article 6.1.b).
• To invoice you and keep our accounts. Basis: compliance with a legal obligation (Article 6.1.c).
• To protect the contact form against spam and abuse. Basis: our legitimate interest in keeping our systems workable (Article 6.1.f).
• To measure how our website is used and improve it. Basis: your consent (Article 6.1.a), which you may withdraw at any time.

We never sell your data to third parties. We only share data with the processors strictly necessary to deliver our services:

• Microsoft (Microsoft 365 and Azure): for business communication and cloud infrastructure.
• Our hosting partner: to run this website and the email through which your message reaches us.
• Google (Google Analytics): for website statistics, only after you have given consent.

We have data processing agreements in place with each of them to safeguard the security of your data.

Transfers outside the European Economic Area. Our website and your enquiry are processed within the European Economic Area. If you consent to statistics, that data is processed by Google LLC in the United States. Google is certified under the EU-US Data Privacy Framework, the European Commission adequacy decision that permits this transfer. Without your consent, no transfer to the United States takes place.

We do not keep your personal data longer than necessary for the purposes for which it was collected:

• Enquiries: your message reaches us as an email. We delete it at the latest twelve months after your question has been resolved, unless an agreement follows from it.
• The IP address we use to protect the form: one hour at most, after which it disappears automatically.
• Invoicing data: seven years, in line with the Belgian statutory accounting retention requirement.
• Statistical data in Google Analytics: fourteen months, after which Google deletes it automatically.
• Your cookie choice: it stays in your own browser until you change it or clear your browsing data. We do not keep it on our servers.

Under data protection legislation you have the following rights regarding your personal data:

• The right to access your personal data.
• The right to have your personal data corrected.
• The right to erasure, also known as the right to be forgotten.
• The right to restriction of processing, whereby we keep your data but make no further use of it while a dispute is pending.
• The right to object to the processing of your personal data.
• The right to data portability.
• The right to withdraw your consent at any time, without affecting processing already carried out.

To exercise any of these rights, contact us at info@icter.be. We respond free of charge and at the latest within one month of your request. The quickest way to withdraw your consent to statistics is the "Cookie preferences" button at the bottom of every page.

If you believe we are handling your data improperly, you may lodge a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be, www.dataprotectionauthority.be.

We have put appropriate technical and organisational measures in place to prevent your personal data from being lost, accessed, altered or disclosed without authorisation. The website is reachable only over an encrypted connection, the contact form is protected against abuse, and your data is kept only as long as necessary for the purposes for which it was collected.

Our website, email and administration run within the European Economic Area. The only exception is the transfer to Google described in point 5, which happens only if you consent to statistics.

We do not make decisions about you based on automated processing, and we do not build profiles. Every assessment of your request is made by a person.